Frequently Asked Questions

Yes! We typically have two sales per year – one around Memorial Day and one around Black Friday / Cyber Monday. Sign up for emails to be notified of any other sales events.

All sales and discounts are while supplies last. Our sale discount cannot be combined with any other offers, and we do not we do not stack discounts. Please note that we do not discount shipping fees, offer expedited shipping during sales, and restock fees will apply on oversized returns.

Parachute Gift Cards, shipping fees, select products, including Vitruvi, Maileg, Jono Pandolfi, Velo Flatware, Sin, and OSEA are excluded from the sale. Discount does not apply to prior purchases and cannot be redeemed for cash or combined with any other offer.

Sale items are while supplies last. Once the item is back in stock the sale discount will not apply.

No, orders will ship and process once placed. We will be unable to make changes or delay orders.

We accept all major credit cards as well as Paypal.

Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Parachute.

Sales tax will apply for orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Canada (importer of record). Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.

Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

You can track your shipment's progress using your order number and email.

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.

Contact Customer Experience within 30 minutes of placing your order to process a cancellation. Cancellations can only be made during business hours Monday – Saturday, 7:00am – 4:00pm PST. We cannot cancel orders for you on Saturday or Sunday. If you are unable to process a cancellation in time, you can initiate a return once you receive your order.

Order cancelations are not guaranteed. Parachute reserves the right to deny order cancelation requests to customers that exhibit excessive cancelation activity.

Not all items will be available for In-Store Pickup. Inventory levels at Stores can vary from time to time. If an item does not show available for In-Store Pickup, limited quantities may still be available in-store. Please call or email the store to confirm availability.

If all of the items in your order are available for In-Store Pickup at your local Store, you will see the option for In-Store Pickup at Checkout. If a Store is out of a particular item, your order will not be eligible for In-Store Pickup.

If an item does not show available for In-Store Pickup, limited quantities may still be available in-store. Please call or email the store to confirm availability. If a Store is out of stock on a particular item(s), you can always order online at www.parachutehome.com and have the items shipped. Or, you can pick up at another Store if convenient for you.

No - there is no additional fee for In-Store Pickup.

Let a store associate know you are picking up an order and they will be happy to assist! Simply provide your Confirmation Email and we will take care of the rest.

You'll receive a Confirmation Email once your order is ready for pickup. Note that pickup windows close 1 hour prior to Store closure. Order by 2 PM for same-day pickup.

Once ready for pickup, your order will be held at the store for 5 days. If it isn't picked up within that time frame, the order will be cancelled and refunded.

We currently offer the following shipping methods:

Standard Shipping

• All products (except oversized items) ship via UPS Ground.

• We ship via USPS for PO Box addresses.

• We are unable to support shipping to APO/DPO/FPO.

Faster Shipping

• We charge 15% of order total, with a minimum charge of $20. No signature required.

• 3-4 day shipping window (furniture, oversized items, mattress, and liquids excluded).

• Faster shipping is not available during peak times.

Oversized Ground Shipping

• Oversized items (nightstands, floor lamps, select side tables and 8x10 and larger rugs) ship for free. No signature required.

• We are unable to apply faster shipping to oversized items. Oversized items ship within the U.S.A., excluding Alaska and Hawaii.

Mattress White Glove Shipping

• White Glove delivery is available for our mattress, which includes lifting up stairs and into the home, unboxing and old mattress removal.

• We charge a $199 flat rate for White Glove mattress delivery.

• We are unable to apply faster shipping to White Glove items. White Glove items ship within the U.S.A., excluding Alaska and Hawaii.

Furniture White Glove Shipping

• Bed frames, sofas, chairs, coffee tables, and select side tables will ship via White Glove delivery, which includes lifting up stairs and into the home, unboxing and assembly.

• Furniture White Glove Shipping is free.

• We are unable to apply faster shipping to White Glove items. White Glove items ship within the U.S.A., excluding Alaska and Hawaii.

We offer faster shipping estimated to arrive in 3-4 days, for a fee of $20 or 15% of your order total, whichever is greater. Shipping timelines will be communicated with the ship method in checkout.

Orders must be placed by 12pm EST to ship within the same day. Once you've placed your order, we are unable to expedite.

Please note there may be carrier and weather delays that can affect arrival times.

We ship within the U.S.A., including Alaska and Hawaii. If you are located in Canada please shop our Canadian website https://www.parachutehome.com/en-CA.

You can track your shipment's progress using your order number and email.

No, we are unable to support shipping to APO/DPO/FPO.

Contact Customer Experience within 30 minutes of placing your order during normal business hours Monday – Saturday, 7:00am – 4:00pm PST.

Our white plastic shipping mailers are constructed from 80% recycled content, and are recyclable in the vast majority of residential curbside recycling bins. If your local recycling program does not accept this type of mailer, you can find a drop-off location near you by following the link below.

FIND A LOCAL DROP-OFF LOCATION FOR WHITE PLASTIC SHIPPING MAILERS

Our cardboard shipping boxes are recyclable in the vast majority of residential curbside recycling bins. If your local recycling program does not accept this type of material, you can find a drop-off location near you by following the link below.

FIND A LOCAL DROP-OFF LOCATION FOR CARDBOARD SHIPPING BOXES

Responsibility is one of the guiding principles of our brand. We’re committed to taking care of each other – from our people and partners to customers and planet. We’re continuing to invest in this commitment by taking a closer look at how we can become an even more sustainable brand. Further improving the sustainability of our packaging is at the top of our list.

We currently offer free returns within 60 days on most items:

• Free returns within 60 days applies to all products except mattresses, furniture, and final sale items.

• Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.

• If you return your items after 60 days from the delivery receipt, we reserve the right to refuse your return.

• Due to size restrictions, we do not accept returns of duvet inserts, pillows, mattress pads, feather beds, rugs, or oversized quilts at Happy Returns Bars.

Mattress Returns

• We offer a free 100-night trial.

• If you are unsatisfied with your Mattress purchase for any reason, please email concierge@parachutehome.com to arrange a free pick-up.

Final Sale Products

• No returns will be accepted outside of our 24-hour order cancellation window.

Returns will be refunded to the original method of payment. Shipping and handling fees are nonrefundable. All returns and exchanges are subject to inspection. Parachute reserves the right to limit service if customers exhibit excessive return activity.

If you are unsatisfied with your purchase for any reason, we are happy to accept eligible returns within 60 days of receipt.

Free returns in store: Click here to find your nearest location and hours of operation.

or

Happy Returns

Our partners at Happy Returns make it easy to return online orders in person or by mail.

Click here to start a return by mail.

Click here to find your nearest location to return in person – there are thousands nationwide. Simply bring the item(s) you wish to return and your refund will be initiated immediately.

Due to size restrictions, we do not accept returns of duvet inserts, pillows, mattress pads, feather beds, rugs, or oversized quilts at Happy Returns Bars.

If your item was damaged upon receipt or if you believe the item you ordered has a manufacturer's defect, please reach out to Customer Experience directly.

Happy Returns will manage and own all personal information submitted to them by Parachute or you in connection with a return.

If you need assistance, please contact Customer Experience.

In Store:

The refund will be processed immediately and take one to three business days to post to your account. 

Returns to a Happy Returns Bar:

Your return will begin to process immediately and the full refund amount will appear back in the original account within three to five business days.

Returns by Mail:

Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.

• If you return your items after 60 days from their delivery receipt, we reserve the right to refuse your return.

Click here to start a return by mail.

If you return a gift you received, you will be issued a gift card in the total amount of the gift item(s). Contact Customer Experience if you don’t know the order number and zip code.

We offer limited exchanges at Happy Returns Bars and by mail. Exchanges will only be honored for the same product in an alternate color. If your item does not qualify for an exchange, we recommend returning it and placing a new order.

No, final sale items are not eligible for our 60 day trial. Final sale items may not be returned or exchanged.

All of our bedding is Oeko-Tex certified, and our Organic Cotton and Organic Soft Luxe bedding is also GOTS Organic certified. Our down manufacturer is Responsible Down Standard certified.

Read our blog stories, Best Oeko-Tex Bed Sheets, Towels & More and What Is GOTSⓇ? And Why You Should Care About This Textile Certification for more information.

Thread count actually isn't the best way to measure the quality of your bedding – in fact, it's largely a marketing gimmick – which is why you won't find it listed in our product descriptions. To learn more about the thread count myth and the best way to determine the quality of your sheets, read our Blog story here‎.

Unlike other bedding brands, we do not artificially soften our fabrics with silicon, formaldehyde or toxic chemicals. By choosing us, you’re experiencing the fabric in its purest and most natural form. Our fabrics will continue to soften with use and washing.

Both percale and sateen are made using the finest long-staple Egyptian cotton – the difference is a result of how they’re woven.

Our cotton percale is cool and crisp to the touch – we often compare it to the perfect white button down shirt. This fabric is garment washed, which gives it a soft texture and a more casual appearance. Percale is also very breathable and will get softer with continued use. Many brands use synthetic finishes to expedite this process, but this is something we have chosen to avoid.

Our sateen is extremely soft and smooth. We call it a matte sateen since it doesn't have the overly shiny appearance typically associated with the fabric. It's lustrous, elegant and the more luxurious of our fabrics. Sateen is also naturally more wrinkle resistant.

Our linen is a natural fiber made from the flax plant and is a stronger and more durable alternative to cotton. The fabric is garment dyed and washed to relax the fibers, resulting in a softened fabric which becomes more supple with each wash. Light and airy, linen is perfect for balmy climates and those seeking a classic, casual appearance.

Recommended for those who love classic percale but crave a buttery soft finish, brushed cotton is garment washed making it the ultimate in cozy. Sleeps slightly warmer than our percale, but cooler than our sateen. Crafted from 100% organic cotton, our GOTSⓇ-certified organic cotton feature a crisp, clean weave – garment washed for a supersoft, lived-in finish.

Visit our Care Page for information on how to care for your Parachute bedding items.

Our sets are pre-bundled, and you cannot mix and match size, color or fabric. However – with the exception of our limited edition sets – all bedding items can be purchased a la carte, so you can mix and match as you like.

Our fitted sheets are designed to fit mattresses up to 16" deep. For more information, please click on the "Size Guide" link found on each product page.

Yes. We recently launched a hospitality bedding collection, designed to withstand commercial laundering. Please visit our Hospitality site or contact hospitality@parachutehome.com for more information.

All of our towels are Oeko-Tex certified. Read our Blog stories, Our Products Are Oeko-Tex Certified: What That Means for more information.

Our towels are free of harmful synthetic dyes, making them safer for you and healthier for the planet, but more susceptible to discoloration when exposed to certain harsh chemicals. If you’re following a skincare routine that includes ingredients such as benzoyl peroxide, we recommend white towels.

Chemicals to avoid include (but are not limited to): bleaching materials, sodium hypochlorite, hydrogen peroxide and benzoyl peroxide (commonly found in acne medications, anti-aging creams, hair-dye products, teeth whitening systems and more).

Visit our Care Page for information on how to care for your Parachute bath items.

The following item comes with a 10-year manufacturer warranty:

• Eco Mattress

The following items come with a 5-year manufacturer warranty:

• Duvet Inserts

The following items come with a 3-year manufacturer warranty:

• Pillows

• Mattress Pads

• Mattress Toppers

We offer a 1-year warranty on all bedding and bath products purchased online at parachutehome.com or in a Parachute retail store. Our linen bedding has a 2-year warranty.

To submit a warranty claim for an eligible item, please email help@parachutehome.com with your Parachute order number and photos of the product issue. Original proof of purchase and photos of the product issue are required for warranty coverage. 

While we are unable to offer replacements for any items after the above periods, our care tips will help keep your items looking their best.

The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout. The buyer will need to forward the email to the recipient or print it out to gift it in person.

At checkout, click “Enter a Gift Card or discount code,” type your Gift Card code into the empty field and select “Apply.”

Please email our Customer Experience team to check your Gift Card balance.

Checking your Affirm eligibility will not affect your credit score.

If approved, you’ll make fixed payments over 3, 6, or 12 months, with rates ranging from 10%-30% APR.

Your information is kept secure with encryption.

If approved,  complete your purchase as you would with any other payment method.

Once you make a purchase, you’ll pay Affirm back over time. They’ll email a confirmation.

If a customer has specific questions about their account or loan they can email Affirm at help@affirm.com

Please use the Affirm FAQ page at www.affirm.com/faqs

Afterpay is a service that allows you to shop now and pay later, always interest-free. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks. Afterpay is available on our website and in stores.

To shop online with Afterpay, add items to your cart and select Afterpay as your payment method at checkout. First-time customers will need to create an Afterpay account (with instant approval decision) and returning customers will simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping cart must be eligible for Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

To shop in stores with Afterpay, simply download the Afterpay mobile app, follow the in-app instructions to set up the Afterpay Card, and use the Afterpay Card with Apple Pay or Google Pay to make a contactless payment at check out. You’ll pay 25% at the time of purchase, and take your purchase home that day. 

You will make your first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to make two separate purchases.

When you make your bed, your sheets billow in a way that looks like a landing parachute. And since we consider good sleep a lifesaver, the name seemed especially appropriate!

To learn more about current opportunities at Parachute, please visit our Jobs Page.

Yes, we are proud to offer exclusive pricing and services to our Hospitality and Trade partners. Please visit our Hospitality site to partner with us on commercial projects; please visit our Trade site to partner with us on residential design projects.

We accept credit cards, debit cards and Parachute gift cards.

You may use discount codes in stores, unless the promotion states otherwise.

We do our best to stock a wide variety of our collections in-store, but individual item availability varies by location. If there is a specific item you are interested in, please call ahead to confirm availability. All of our stores have pieces from our Furniture collection on display, including bed frames and mattresses, and exact styles vary by location. Our store associates can order anything that is not in stock for you – with free shipping and returns.

Most items can be returned in-store, with some exceptions. Please refer to our full return policy for details.

Yes, in order to initiate the return process for your in-store purchase online, please reach out to our Customer Experience team. We’ll need to add your mailing address and phone number to your order. Once completed, you can start a return at returns.parachutehome.com.

We do not offer exchanges in store. We will be happy to help you return the item(s) and place a new order for you.

Yes, we’re dog-friendly! Bring your pup by for water and treats.

No, but you can easily register for Parachute items through Zola, The Knot or Joy.

We offer a selection of our most popular bedding and bath items. See products here.

All returns, exchanges and damages are handled by Zola’s customer service. You can contact them here.

We offer a selection of our most popular bedding and bath items. See products here.

All returns, exchanges and damages are handled by The Knot’s customer service. You can contact them here.

We offer a selection of our most popular bedding and bath items. See products here.

All returns, exchanges and damages are handled by Joy’s customer service. You can contact them at support@withjoy.com.

We offer a competitive discount on eligible retail products. The following products are excluded from discounting:

• Third-party products (i.e. Vitruvi, Maileg)

• Discounted bundles (i.e. Bath Bundles)

• Gift cards

The Parachute Trade discount cannot be combined with any other offer and does not apply to tax and shipping costs.

Our Trade program is available to design professionals for their respective services and projects. In order to qualify, you must verify your business with the proper credentials during the application process. 

Please note, we do not offer Trade approval for retail or ecommerce businesses who are interested in wholesaling our products. 

You will need to submit one or more of the following during the application process:

• Valid membership in a major design organization (e.g. ASID, AIA)

• Design certification (e.g. NCIDQ, CCIDC)

• Valid Business License, EIN, or Resale Certificate

• Website and/or Instagram reference

Click here to complete our trade application. You will receive notification of your membership status within two business days.

Sales tax will automatically apply for orders shipped to Alabama, California, Colorado, Connecticut, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Rhode Island, Utah, Vermont, Washington and Wisconsin. Sales tax rates vary by state and are subject to change.

To waive sales tax on qualifying orders in any of these states, please upload your resale certificate(s) under the “Verifying Documents” section of the application.

Click here to log in.

Once you activate your account, sign in to shop and place your Trade order on our website. The competitive Trade discount will be automatically applied to eligible retail products at checkout.

Yes, please verify your membership with one of our store associates.

Yes, we offer complimentary fabric swatches. Swatches can be ordered through our website, or by emailing trade@parachutehome.com. We do not offer full-sized samples of our product.

Unlike our retail line, our hotel-grade bedding can withstand commercial laundering and features design details specific to housekeeping needs.

Our program is open to hotel managers, design professionals and business owners who would like to partner with us to enhance their guests’ experience.

Our Trade Program offers our retail line at special pricing and is best suited for smaller residential projects (independent interior designers or property owners outfitting one to five rooms). Our Hospitality Program features our hotel-grade line and is best suited for larger commercial projects (boutique hotels, resorts, short term residences, gyms, spas or restaurants).

We require a 12-14 week lead time for large hospitality orders (10+ rooms). Smaller requests or reorders may be processed without a lead time, depending on inventory available. Please note that shipping may take up to 10 business days.

Yes, hospitality partners can purchase items from our retail line for their projects. Please note that we may require a 12-14 week lead time for larger quantities.