Down + Down Alternative Limited Warranty

Only the original purchaser will be able to make warranty claims. This Limited Warranty is non-transferrable.

PILLOWS, MATTRESS PADS, FEATHER BEDS

Parachute Home Inc. guarantees pillows, mattress pads, and feather beds to be free from defects in materials and workmanship for a period of 3 YEARS FROM DATE OF PURCHASE IN ACCORDANCE WITH PROPER CARE AS OUTLINED BELOW.

PROPER CARE, including the use of a duvet cover with your insert, a pillow protector with your pillow, or a feather bed protector with your feather bed, as the case may be, is required to maintain your warranty.

PLEASE NOTE THAT THIS WARRANTY DOES NOT COVER: (a) reduction in loft of filling material over time, (b) product that is not cleaned in accordance with the product’s care label instructions, or (c) product that is used without a protective covering. Damage resulting from abuse or improper care, or normal wear and tear. Items must be free of stains, labels must NOT be removed. Proof of purchase is required to validate warranty. 

Mattress pads only: The warranty only covers the sleeping surface of the mattress pad, and not the sides.

If your product qualifies for the warranty, Parachute will replace the product with the same or a similar product or provide a refund at its discretion.

Only the original purchaser will be able to make warranty claims. This Limited Warranty is non-transferrable.

DUVET INSERTS 

Parachute Home Inc. guarantees inserts be free from defects in materials and workmanship for a period of 5 YEARS FROM DATE OF PURCHASE IN ACCORDANCE WITH PROPER CARE AS OUTLINED BELOW.

PROPER CARE, including the use of a duvet cover with your insert, a pillow protector with your pillow, or a feather bed protector with your feather bed, as the case may be, is required to maintain your warranty.

PLEASE NOTE THAT THIS WARRANTY DOES NOT COVER: (a) reduction in loft of filling material over time, (b) product that is not cleaned in accordance with the product’s care label instructions, or (c) product that is used without a protective covering. Damage resulting from abuse or improper care, or normal wear and tear. Items must be free of stains, labels must NOT be removed. Proof of purchase is required to validate warranty.

If your product qualifies for the warranty, Parachute will replace the product with the same or a similar product or provide a refund at its discretion.