FAQ - Orders

  • What methods of payment do you accept?

    We accept all major credit cards as well as Paypal.

    Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Parachute.

  • Will I be charged sales tax?

    Sales tax will apply for orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming, and Canada (importer of record). Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.

  • Why am I charged before my order has shipped?

    Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

  • What's the status of my order?

    To track your order, please set up an account at checkout. This allows you to log in and receive the most up to date information on your order.

  • What if I need to modify the contents of my order?

    If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

    We also cannot remove items from an existing order. Instead, please return any unwanted items once you receive your order.

  • How do I cancel my order?

    Contact Customer Experience within 30 minutes of placing your order to process a cancellation. Cancellations are not guaranteed and can only be made during business hours Monday – Friday, 9:00am – 5:00pm PST. We cannot cancel orders for you on Saturday or Sunday.

    If you are unable to process a cancellation in time, you can initiate a return once you receive your order.