FAQ - Returns + Exchanges

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 90 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 90 days of delivery receipt to be eligible for a refund.

Please note: We do not accept returns on final sale items (including products by Vitruvi, OSEA, Maileg, Kelley Burnett, Iris Hantverk, Woodlot and Baudelaire), furniture, gift cards, fabric swatches and donations to Nothing but Nets.

Shipping and handling fees are nonrefundable.

If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 90 days of receipt. Choose from three easy ways to make your return:

Free, In-person Returns

1) Parachute Store

Click here to find out if there is a Parachute store near you. Simply stop by during business hours to drop off your return. Your refund will be initiated immediately.

2) Happy Returns

Our partners at Happy Returns make it easy to return online orders in person. Click here to find your nearest location – there are over 200 nationwide. Simply bring the item(s) you wish to return and your refund will be initiated immediately.

Exceptions: Due to size restrictions, you may not return Duvet Inserts, Pillows, Mattress Pads, Feather Beds, Quilts, or Coverlets at a Returns Bar.

Free Returns by Mail

Easy Shipping

To initiate your return by mail, please visit our Returns page.

If your item was damaged upon receipt or if you believe the item you ordered has a manufacturer's defect, please reach out to Customer Experience directly.

Returns to a Parachute Store or Happy Returns Bar

Your return will begin to process immediately and the full refund amount will appear back in the original account within three to five business days.

Returns by Mail

Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) have been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.

• If you return your items after 90 days from their delivery receipt, we reserve the right to refuse your return.

Our return policy applies to all international orders.

We are not responsible for return shipping on international orders and are unable to provide a label or reimburse for international return shipping charges.

We offer limited exchanges at Parachute stores, Happy Returns Bars and by mail. Exchanges will only be honored for the same product in an alternate color. If your item does not qualify for an exchange, we recommend returning it and placing a new order.

Washed or used bedding is donated to our partners at Habitat for Humanity of Greater Los Angeles and Habitat for Humanity of Berks County.

Only our down and down alternative items are covered by warranty.

The following items come with a 3 year warranty:

• Pillows
• Mattress pads
• Mattress toppers

The following items come with a 5 year warranty:

• duvet comforters

We do not offer a warranty on any other items. If you believe your product has a manufacturer’s defect upon receipt, please reach out to our Customer Experience team immediately.

If you receive an item with a manufacturer’s defect, please reach out to our Customer Experience team immediately. We will accept returns of defective items within one year of purchase.

Discoloration is not covered as a manufacturer's defect. Please review our Care Page to prevent discoloration in your Parachute products.

No, final sale items are not eligible for our 90 day trial. Final sale items may not be returned.