We currently offer returns within 60 days on most items:

• Flat rate $8 mail-in and Happy Return Bar fee within 60 days applies to all products except mattresses, furniture, and final sale items.
• We offer free returns for eligible items returned in a Parachute store and for eligible items returned for store credit.
• Please allow 10 to 14 business days for your return to process. We will notify you when the refund has been initiated. It may take 3 to 5 business days (or longer depending on the payment method used) for the refund to appear on the original form of payment.
• If you return your items after 60 days from the delivery receipt, we reserve the right to refuse your return.
• Due to size restrictions, we do not accept returns of duvet inserts, pillows, mattress pads, feather beds, rugs, or oversized quilts at Happy Returns Bars.

Mattress Returns

• We offer a free 100-night trial.
• If you are unsatisfied with your Mattress purchase for any reason, please email concierge@parachutehome.com to arrange a free pick-up.

Final Sale Products

• No returns will be accepted outside of our 24-hour order cancellation window.

If your item was damaged upon receipt, if an item was missing from your order, or if you believe the item you ordered has a manufacturer's defect, please reach out to Customer Experience directly within 7 days of receiving your order.

Returns will be refunded to the original method of payment. Shipping and handling fees are nonrefundable. All returns and exchanges are subject to inspection. Parachute reserves the right to limit service if customers exhibit excessive return activity.

If you are unsatisfied with your purchase for any reason, we are happy to accept eligible returns within 60 days of receipt.

Free returns in store: Click here to find your nearest location and hours of operation.

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Happy Returns

Our partners at Happy Returns make it easy to return online orders in person or by mail.

Click here to find your nearest location to return in person – there are thousands nationwide. Simply bring the item(s) you wish to return and your refund will be initiated immediately. All Return Bar returns are subject to an $8 return fee which will be deducted from your refund amount.

Due to size restrictions, we do not accept returns of duvet inserts, pillows, mattress pads, feather beds, rugs, or oversized quilts at Happy Returns Bars.

Return by Mail

Click here to start a return by mail. All mail-in returns are subject to an $8 return fee which will be deducted from your refund amount.

If your item was damaged upon receipt or if you believe the item you ordered has a manufacturer's defect, please reach out to Customer Experience directly.

Happy Returns will manage and own all personal information submitted to them by Parachute or you in connection with a return.

If you need assistance, please contact Customer Experience.

The following item comes with a 10-year manufacturer warranty:

• Eco Mattress

The following items come with a 5-year manufacturer warranty:

• Duvet Inserts

The following items come with a 3-year manufacturer warranty:

• Pillows
• Mattress Pads
• Mattress Toppers

We offer a 1-year warranty on all bedding and bath products purchased online at parachutehome.com or in a Parachute retail store.

To submit a warranty claim for an eligible item, please email help@parachutehome.com with your Parachute order number and photos of the product issue. Original proof of purchase and photos of the product issue are required for warranty coverage. 

While we are unable to offer replacements for any items after the above periods, our care tips will help keep your items looking their best.

Our white plastic shipping mailers are constructed from 80% recycled content, and are recyclable in the vast majority of residential curbside recycling bins. If your local recycling program does not accept this type of mailer, you can find a drop-off location near you by following the link below.

FIND A LOCAL DROP-OFF LOCATION FOR WHITE PLASTIC SHIPPING MAILERS

Our cardboard shipping boxes are recyclable in the vast majority of residential curbside recycling bins. If your local recycling program does not accept this type of material, you can find a drop-off location near you by following the link below.

FIND A LOCAL DROP-OFF LOCATION FOR CARDBOARD SHIPPING BOXES

Responsibility is one of the guiding principles of our brand. We’re committed to taking care of each other – from our people and partners to customers and planet. We’re continuing to invest in this commitment by taking a closer look at how we can become an even more sustainable brand. Further improving the sustainability of our packaging is at the top of our list.