FAQ - Mattress

You can sleep on your new mattress for up to 100 nights before deciding if it’s right for you. We recommend using the full trial period.

If you are unsatisfied with your purchase for any reason, please contact Customer Service. We are happy to accept returns within 100 days. Returns will be refunded in the original method of payment. Mattress pick up must be scheduled within 100 days of delivery receipt to be eligible for a refund.

Yes. We use only eco-friendly, non-toxic and sustainable materials: 100% certified organic cotton, tempered steel and pure New Zealand wool.

100% Organic Cotton: The Mattress is enveloped in quilted 100% certified organic cotton, providing a soft, cozy top.

Pure New Zealand Wool: This natural, sustainable material is hypoallergenic, breathable and moisture-wicking – helping sleepers stay warm in the winter and cool in the summer. Because wool is naturally flame resistant, no chemical flame retardants were used in making The Mattress.

Unlike foam and latex mattresses, which tend to deteriorate, change their feel and offer less support in just a few years, The Mattress will provide a consistently superior sleep experience for years to come (backed by our 10 year warranty). The internal coils also provide a more breathable mattress than foam, allowing air to circulate freely and providing an extraordinarily comfortable sleep experience.

Common foam mattress issues, like body impressions and loss of support, will not happen with The Mattress.

Plus, using individual pocketed coils allowed us to create ergonomic soft and firm zones. Firm coils line the edge, offering reinforcement when sitting or getting in and out of bed. Firm coils at the center support the back and hips. And soft coils around the shoulders, head and legs provide serious comfort.

No, we do not use Latex or any non-organic chemicals.

We offer two options for your mattress delivery: $150 white glove delivery or free ground shipping.

There is no option to expedite shipping for The Mattress.

We are not able to deliver The Mattress to Hawaii or Alaska.

Your mattress will be hand-delivered in a streamlined box via white glove service via Ryder Freight Services. You may schedule the delivery at your convenience. White glove service includes set up and old mattress removal.

It takes 2-3 business days to manufacture the mattress. Then, it will be picked up and delivered to a local distribution center. Finally, you will be contacted via email (in 7-10 business days) to schedule your delivery at a time that is convenient for you.

If you decide to return your mattress, you must schedule a free pick up. The mattress cannot be returned by mail, in store or at a Happy Returns bar.

Contact Customer Service to help schedule a free mattress pick up with our partner, Load Up. We will ensure the mattress is properly recycled per state laws. You will be refunded post pick up and you will not be charged for the removal.

Your used mattress will be donated to a local charity, recycled or disposed of in an environmentally safe manner.

Your mattress will ship for free in a streamlined box and delivered via standard ground.

The Mattress will not be carried upstairs or left at a specific location if you choose free ground delivery.

The mattress cannot be returned by mail, in store or at a Happy Returns bar.

Contact Customer Service to help schedule a free mattress pick up with our partner, Load Up. We will ensure the mattress is properly recycled per state laws. You will be refunded post pick up and you will not be charged for the removal.

Your used mattress will be donated to a local charity, recycled or disposed of in an environmentally safe manner.

Our ten-year comprehensive warranty covers any manufacturing or materials defect that causes The Mattress to tear, rip, split, crack or otherwise become unusable under conditions of normal use and proper handling. Learn more.

Yes! When our white glove carriers arrive with your new mattress they will happily take away your old mattress. Please note, they will not take a frame or box spring. Old mattresses will be recycled or disposed of depending on condition and availability of processing centers in your state. Our delivery partners retain the right to refuse any mattress if it is deemed unsafe. Once removed, your old mattress cannot be returned.

Certain states require retailers to collect a small fee at checkout for each mattress sold to fund their recycling efforts. Parachute supports environmental efforts and covers these fees on your behalf.

States include California ($10.50), Connecticut ($9.00) and Rhode Island ($16.00). The fees are transferred to the state and mandated by law. The Mattress Recycling Council (MRC), a nonprofit organization established by the mattress industry, created and manages the program. The MRC utilizes a network of organizations to effectively pickup, transport and recycle old mattresses within government regulations. Learn more.

At this time we only ship within the U.S.A., excluding Hawaii and Alaska. We do not have international shipping for The Mattress at this time.

The Mattress does not require a box spring, but we recommend having some sort of foundation or frame (slats, platform etc.). If you are using slats, be sure the gaps are no wider than five inches. The Mattress is compatible with adjustable bases.